This Returns & Refunds Policy outlines the procedures and conditions for returning or refunding eSIM products purchased from Dace Global Connect PLT. BuzzyBee is a brand operated by Dace Global Connect PLT. Below is a summary of the key points:

1. Returns Policy

• Non-Returnable: eSIMs are non-returnable and non-exchangeable once purchased.
• Refund Consideration: Refunds may be considered if the eSIM has not been used, activated, or scanned.
• Technical Issues: If you encounter issues (e.g., activation failure, network connectivity problems), contact Dace Global Connect’s support team at Email: [email protected] for assistance.

2. Refund Policy
Refunds are considered under the following conditions:

• The eSIM cannot be activated or is defective, and the issue cannot be resolved.
• You accidentally purchased the wrong eSIM (e.g., wrong plan or region), and it has not been activated or used.
• The eSIM fails to activate despite following the provided instructions, and the issue cannot be resolved.

Refunds are processed based on the original payment method and may take several business days to reflect in your account.

3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:

• The eSIM has been activated or used.
• The issue arises from user error (e.g., incorrect information during activation).
• The eSIM is compatible with your device, but the issue is related to your device or network provider.
• The activation issue is caused by external factors (e.g., regional outages, carrier restrictions).

4. How to Request a Refund or Assistance

To request a refund or report technical issues:

• Email: [email protected]
• When contacting support, provide:
  • Your order ID number.
  • Details of the issue.
  • Any troubleshooting steps you’ve already attempted.

5. Processing Time

• Refund requests are reviewed within 3-5 business days.
• If approved, refunds are processed and may take 5-10 business days to reflect in your account, depending on your payment provider.

6. Changes to This Policy
Dace Global Connect may update this policy to reflect changes in services or legal obligations. Any changes will be posted on the website and take effect immediately. Users are encouraged to review the policy periodically.