This section outlines the Terms and Conditions for using eSIM products and services provided by Dace Global Connect PLT. in Malaysia. BuzzyBee is a brand operated by Dace Global Connect PLT. Below is a summary of the key points:

Key Definitions

• eSIM: A digital SIM that allows activation of a cellular plan without a physical SIM card.
• Buyer: A purchaser of eSIM through the website.
• Dace Global Connect PLT.: The provider of eSIM services is based in Bandar Bukit Jalil, Kuala Lumpur, Malaysia.
• Compatible Device: A device that supports eSIM technology and can scan a QR code or enter an activation code.
• Service: Mobile data provided by Dace Global Connect PLT..
• Valid Information: Accurate personal details required for purchasing and activating the eSIM.
• Redemption Code: A unique code provided upon purchase to activate the eSIM.
• Network Coverage Area: Geographic regions where Dace Global Connect PLT. eSIM services are available.
• Activation: The process of linking the eSIM to a compatible device.

1. Eligibility

• Users must be 18 years or older (or have parental/guardian consent).
• Must have a compatible device and provide accurate information during purchase.
• Services are available in Malaysia and other supported regions.

2. eSIM Activation

• Activation occurs by scanning a QR code or entering a redemption code.
• Users are responsible for ensuring their device supports eSIM technology.

3. Service Availability

• Service depends on network coverage in the user’s location.
• Dace Global Connect does not guarantee uninterrupted or error-free service.

4. Refund and Return Policy

• No refunds are provided once the eSIM is activated, redeemed, or scanned.
• Refunds are only available if the eSIM is not activated.
• Refunds are not provided for device compatibility issues, network limitations, or user errors.

5. Usage and Restrictions

• eSIMs are for personal use only unless authorized for commercial purposes.
• Users must comply with Malaysian laws and regulations.
• eSIMs cannot be transferred, resold, or used outside their intended purpose.
• Dace Global Connect may suspend or terminate services for misuse, fraud, or illegal activities.

6. Data and Privacy

• Users consent to Dace Global Connect’s collection and processing of personal data as outlined in the Privacy Policy.
• Data is used for billing, account management, and customer support.

7. Service Termination and Suspension

• Dace Global Connect may terminate or suspend services for non-payment, misuse, or violation of terms.
• Users can request termination by contacting support.

8. Limitation of Liability

• Dace Global Connect is not liable for indirect, incidental, or consequential damages.
• Liability is limited to the amount paid for the eSIM product.

9. Changes to Terms

• Dace Global Connect may update these terms at any time. Changes will be posted on the website and take effect immediately.
• Users are encouraged to review the terms periodically.

10. Governing Law

• This Agreement is governed by Malaysian law. Disputes will be resolved in Malaysian courts.

11. Contact Information

• For questions or concerns, contact Dace Global Connect at:
  Email: [email protected]